Last updated: April 2026
Introduction
Will Writing London ("we", "us", "our") is committed to protecting your privacy. This notice explains what information we collect about you, why we collect it, how we use it, how long we keep it, and the rights you have under UK data protection law. It covers visitors to our website, callers to our offices, and clients who engage our will writing and estate planning services.
We are the "data controller" of the personal data we hold about you, which means we decide how and why it is processed. If you have any questions about this notice or your data, please contact us using the details at the end.
What Information We Collect
The information we collect depends on how you interact with us:
- Website visitors — If you browse our website, we collect basic technical information such as your IP address, browser type, pages visited and referring site. This is collected automatically via server logs and standard cookies.
- Enquirers — If you contact us by phone, email or through our website form, we collect the information you provide: typically your name, contact details, the area of London you live in, and the nature of your enquiry.
- Clients — If you engage us to prepare a will, LPA or related document, we collect more detailed information: family relationships, beneficiary details, details of your assets and liabilities, professional advisers, and in some cases medical information relating to capacity. This information is essential to the service and cannot be avoided.
Why We Collect It (Lawful Basis)
We process your data on one or more of the following lawful bases:
- Contract — We process client data to deliver the will writing services you have engaged us for.
- Legal obligation — We must retain certain records to comply with professional and regulatory requirements.
- Legitimate interests — We may process enquirer data to respond to your query or follow up on an offered quotation, and minimal technical data to operate our website safely.
- Consent — If we ever wish to use your data for purposes beyond those above (such as marketing), we will seek your explicit consent, which you can withdraw at any time.
How We Use Your Information
We use the data we hold for the following purposes only:
- To respond to your enquiries and provide quotations.
- To deliver the services you have engaged us for, including drafting documents, liaising with your other advisers (with your authority), and storing your original will.
- To contact you for periodic reviews of your will or LPA.
- To meet our professional and legal record-keeping obligations.
- To prevent fraud and protect our systems.
We do not sell your data to third parties. We do not use your data for advertising. We do not add you to marketing lists without your consent.
Who We Share Your Information With
In the ordinary course of delivering our service, we may share limited information with:
- Your named attorneys or executors, where appropriate and with your authority.
- HM Courts & Tribunals Service or the Office of the Public Guardian, in connection with probate or LPA registration.
- Our professional indemnity insurer, if the unlikely need ever arose.
- Trusted service providers such as our IT and secure storage partners, who are contractually bound to protect your data.
How Long We Keep Your Data
We retain enquirer data for up to two years if the enquiry does not lead to an engagement. For clients, we retain files in accordance with professional guidance — typically 12 years after the last action on the matter, reflecting the limitation periods for potential claims. Original wills held in our storage are kept until collected by you or your executors.
Where We Store Your Data
Your data is stored on secure UK-based systems. We do not transfer data outside the UK or EEA without ensuring appropriate safeguards. Physical files and original wills are held in secure, fire-resistant storage.
Cookies
Our website uses a minimal number of cookies. We use essential cookies to make the site function and, with your consent, anonymous analytics cookies to understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect some parts of the site.
Your Rights
Under the UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal data:
- Right of access — You can ask us for a copy of the personal data we hold about you.
- Right to rectification — You can ask us to correct any inaccurate information.
- Right to erasure — You can ask us to delete your data, subject to our legal and regulatory retention obligations.
- Right to restriction — You can ask us to stop processing your data in certain circumstances.
- Right to object — You can object to processing based on legitimate interests.
- Right to data portability — You can ask for your data to be provided in a portable electronic format.
- Right to withdraw consent — Where we rely on consent, you can withdraw it at any time.
- Right to complain — You can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
How to Exercise Your Rights
Please write to us at info@willwritinglondon.co.uk or call 0330 223 7844. We will respond within one month, and usually much sooner. There is no charge for exercising your rights unless your request is manifestly unfounded or excessive.
Changes to This Notice
We may update this privacy notice from time to time. The most recent version will always be available on this page, and the date at the top shows when it was last revised. Significant changes will be brought to the attention of active clients directly.
Contact Us
If you have any questions about this privacy notice or our data practices, please contact us:
Will Writing London
Email: info@willwritinglondon.co.uk
Telephone: 0330 223 7844